Managing Conflict at Work

Program Objectives:

  • Deeper understanding of the team dynamics that affect collaboration
  • Increased confidence and comfort in navigating working relationships
  • Better awareness of one’s own communication style and the impact on peers, direct reports, and customers
  • Expanded repertoire of skills and abilities to address conflicts as they arise, work collaboratively, build trusting relationships, and navigate competinginterests

 Content Covered:

  • Overview of frameworks and approaches including: the pros and cons of different conflict styles (avoiders/seekers), the most common sources of conflict, options for addressing a disagreement, how to prepare for and engage in a difficult conversation, and tips for developing a resolution with your colleague
  • The program will include several interactive components, such as small breakout groups and possibly role plays

Tuesday, October 29, 2019 at 9:00am to 12:00pm

Providence College 1 Cunningham Square Providence, RI 02908

Event Type



Human Resources


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